Refund Policy
This Refund Policy outlines the conditions under which refunds may be requested and processed for our hosting services. By purchasing any service from us, you acknowledge and agree to the terms set forth below.
Eligibility for Refunds
Refunds are available only for eligible hosting services and strictly within the defined refund period. Refund eligibility applies only to first-time service purchases unless explicitly stated otherwise on the applicable service page.
Refunds do not apply to services that have been fully provisioned, customized, or actively used beyond any applicable trial or refund window.
Refund Period
Where a refund is offered, the refund request must be submitted within thirty (30) days from the date of the last bill issued for the service.
Refund requests submitted after this period are automatically ineligible and will not be reviewed.
Non-Refundable Services
The following services are non-refundable under all circumstances:
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Domain name registrations, transfers, and renewals
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Dedicated servers and custom-configured services
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VPS and cloud services once provisioned
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Setup fees, migration fees, and add-on services
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Software licenses and third-party services
Refund Request Requirements
All refund requests must be submitted through official support channels and must include valid account identification. Requests that fail to meet eligibility criteria or are submitted outside the refund period will not be considered.
Conditions for Refund Denial
Refunds may be denied if any of the following apply:
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Services were used in violation of the Terms and Conditions
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The account was suspended or terminated due to abuse, fraud, or policy violations
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Excessive, abnormal, or abusive resource usage occurred
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The refund request does not meet eligibility, usage, or timing requirements
Refund Processing Timeline
Once a refund request is approved, the refund will be processed internally within five (5) to ten (10) business days.
After processing, the refunded amount is sent to the original payment method. Cardholders can generally expect the refunded amount to appear on their card or account within seven (7) to fourteen (14) business days from the processing date, depending on the issuing bank, card network, or payment provider.
Delays caused by banks, payment gateways, or third-party financial institutions are outside our control. We are not responsible for extended posting or settlement times imposed by such entities.
Refund Method
All approved refunds are issued exclusively to the original payment method used for the purchase. Transaction fees, currency conversion charges, payment gateway fees, and third-party processing costs are non-refundable.
Service Cancellation
Cancelling a service does not automatically qualify the account for a refund. Refund eligibility is evaluated separately and requires a valid refund request submitted within the applicable refund period.
Chargebacks and Payment Disputes
If you believe a charge is incorrect or have a concern regarding billing, we encourage you to contact our support team first so the issue can be reviewed and resolved as efficiently as possible.
Submitting a chargeback or payment dispute directly with your bank or card issuer without first contacting us may delay resolution and restrict our ability to assist. During the dispute review process, access to services may be temporarily limited until the matter is resolved.
Using our official support channels allows us to investigate billing issues, provide clarification, and, where applicable, process refunds in accordance with this policy before involving third-party financial institutions.
Policy Modifications
We reserve the right to modify, amend, or update this Refund Policy at any time. Any changes take effect immediately upon publication on the website.
Contact Information
All refund-related questions or requests must be submitted through the official support channels listed on our website.